FAQ

What are the shipping costs?

Kongstar offers free domestict shipping

How do I return my products?

30 days warranty period. Free exchange for quality problem.

Do I have to pay duties & taxes on my order?

Our parcels are sent from our Weizhou warehouse. Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Kongstar is not responsible for any customs and import duty charges.

Which payment methods do you accept?

We currently accept WeChat Pay, Alipay and bank transfer.

How does your referral program work?

Once you sign up for an account at kongstar.co you will be able to start sending your unique referral link to your friends via email/Facebook/Twitter. When your friend signs up for an account via this link, they will be awarded with a 10% discount for their first purchase over RMBXXX. Once your friend’s purchase is successful, we will then review the transaction for any unusual activities and credit RMBXXX into your account.